Introduction

Zookies Pro respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy applies when you visit zookies.pro, create an account, place an order, submit a customization request, communicate with our support team, or use any service offered through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly while using our website or purchasing our products.

Personal and Contact Information

• Full name.
• Email address.
• Mobile or WhatsApp number.
• Billing and delivery address.
• Postal code, city, state, and country.

Order Information

• Products purchased.
• Order value and quantity.
• Shipping and delivery details.
• Order history and return requests.
• Customer-support conversations.

Customization Information

For personalized 3D-printed products, we may collect names, text, logos, images, colour preferences, reference files, measurements, design instructions, and other details provided by you.

Technical Information

• IP address.
• Browser and device type.
• Operating system.
• Website pages visited.
• Referral source.
• Approximate location based on technical data.

How We Use Your Information

We may use the information collected through Zookies Pro for the following purposes:

• Processing and confirming customer orders.
• Creating and managing customer accounts.
• Preparing customized or personalized products.
• Providing order, production, and delivery updates.
• Communicating with customers regarding queries or complaints.
• Processing returns, refunds, cancellations, or replacements.
• Improving our products, services, and website experience.
• Preventing fraud, misuse, and unauthorized transactions.
• Maintaining business and accounting records.
• Sending promotional messages when permitted.
• Complying with applicable legal obligations.

Payment Information

Payments made through Zookies Pro may be processed by independent payment gateways, banks, or payment-service providers.

Payment providers may collect and process payment-related information according to their own privacy policies, terms, and security standards.

We may receive limited transaction information such as payment status, transaction reference, payment method, amount, and refund status.

Cookies and Tracking Technologies

Zookies Pro may use cookies and similar technologies to improve website functionality, remember user preferences, maintain shopping carts, analyse website activity, and support marketing campaigns.

Types of Cookies We May Use

• Essential cookies: Required for checkout, cart, login, and website security.
• Preference cookies: Remember selected settings and browsing preferences.
• Analytics cookies: Help us understand how visitors use the website.
• Marketing cookies: May be used to measure campaigns and display relevant advertisements.

You can manage or disable cookies through your browser settings. Some website functions may not work correctly when essential cookies are disabled.

How We Share Information

Zookies Pro does not sell or rent personal information as a regular business practice.

We may share necessary information with trusted service providers for operating our business, including:

• Shipping and courier partners.
• Payment gateways and banking partners.
• Website hosting and technical-service providers.
• Email, SMS, and WhatsApp communication providers.
• Analytics and advertising-service providers.
• Accounting, legal, and professional advisers.
• Cloud-storage and customer-support platforms.

These service providers may only receive information reasonably required to perform their services.

We may also disclose information when required by law, a court order, government authority, fraud investigation, or to protect the rights and safety of Zookies Pro, our customers, or others.

Marketing Communications

With your permission or where otherwise allowed, we may send promotional messages regarding new 3D-printed toys, product launches, discounts, offers, collections, and other updates.

Marketing communications may be sent through email, SMS, WhatsApp, social-media advertising, or other available communication channels.

You may unsubscribe from marketing emails using the unsubscribe option included in the message or contact us to request removal from promotional communication.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include restricted system access, secure hosting, password protection, access controls, website-security tools, and encrypted connections where available.

However, no website, storage system, internet transmission, or electronic communication method can be guaranteed to be completely secure.

Customers are responsible for keeping their account password, OTP, and login information confidential.

Data Retention

We may retain personal information for as long as necessary to fulfil the purpose for which it was collected.

Information may also be retained to:

• Complete orders and customer-service requests.
• Maintain accounting and tax records.
• Resolve disputes and process refunds.
• Prevent fraud and misuse.
• Enforce agreements and policies.
• Comply with applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely archive it according to our operational and legal requirements.

Your Privacy Rights

Subject to applicable law and reasonable verification, you may request to:

• Access personal information associated with your account.
• Correct inaccurate or incomplete information.
• Update your account or contact details.
• Withdraw optional marketing consent.
• Request deletion of certain personal information.
• Raise a concern regarding the use of your information.

Some information may need to be retained for order records, taxation, fraud prevention, dispute resolution, or other legal obligations.

We may request identity verification before processing a privacy request.

Children’s Privacy

Zookies Pro sells toys and creative products, but our website and online purchasing services are intended to be used by adults or under the supervision of a parent or legal guardian.

We do not knowingly request children to independently provide payment details or create purchase transactions without adult involvement.

A parent or guardian who believes that a child has submitted personal information without permission may contact us to request appropriate action.

Third-Party Websites and Services

Our website may contain links to social-media platforms, payment gateways, courier websites, external services, or third-party websites.

Zookies Pro is not responsible for the privacy practices, security, availability, or content of independent third-party services.

Customers should review the privacy policies and terms of those services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our business operations, website features, technologies, products, legal requirements, or service providers change.

The updated Privacy Policy will be published on this page with a revised effective date.

We encourage customers to review this page periodically to stay informed about how personal information is handled.